Live chat is a great way to connect with prospective and new customers and give them the confidence they need to use your product or spend money on your website. Live chat helps with customer acquisition and onboarding The immediacy of getting help is likely why customer satisfaction ratings tend to be higher for live chat than other types of support. This feels much better than sending an email to a support team with email, it's hard to know when you'll get a response back. With live chat, you give customers a way to reach you in the exact moment that they have questions or problems they can't solve.

The top reason why customers prefer live chat is that it lets them get their questions answered immediately. Live chat improves the support experience for customers When you're ready, check out the other chapters:Ĭhapter 1 – Live Chat Support 101: Definition, Benefits, and Best PracticesĬhapter 2 – Key Live Chat Statistics for Customer Service TeamsĬhapter 3 – How to Implement Live Chat With a Small Support TeamĬhapter 4 – The Big Benefits of Live Chat for Customer Service TeamsĬhapter 5 – Important Live Chat Tips for Email Support ProsĬhapter 6 – Live Chat Examples for the Entire Customer JourneyĬhapter 7 – The Best Live Chat Tools for Customer SupportĬhapter 8 – 5 Reasons Why Every Ecommerce Store Needs Live ChatĬhapter 9 – Live Chat Best Practices and Common MistakesĬhapter 10 – Why Contextual Support is Critical to Live ChatĬhapter 11 – Why You Don’t Need an AI Support ChatbotĬhapter 12 – Actionable Live Chat Metrics to Start Tracking Todayġ. This is a chapter in our Ultimate Guide to Live Chat Support.

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